Terms of Service

COVID-19

Some of the information on this page may be subject to change due to the coronavirus. Our cancellation and refund policy may alter in response to any government restrictions on travel. Additionally our cleaning procedures and products used in our properties are currently altered to meet the government guidelines as laid out by The Professional Association of Self-Caterers UK (PASC UK). Please visit our COVID-19 Information page to read more.

Our Booking Terms and Conditions

Bookings made directly with us are only accepted on the following conditions:

Contract and Booking

a) This agreement is made on the basis that the property chosen is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 Paragraph 9 and the holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

b) Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made with the owner (safety deposits may be required). Any pets you intend to take with you should be declared at the time of booking and checked and authorised with the owner (safety deposits may also be required).

c) No bookings are valid until confirmed by the owner in writing and a deposit paid.

Deposit

a) A security deposit of 30% of the cost of the holiday must be paid with the booking request. This deposit is non-refundable as it is a part payment.

Insurance

a) The owner recommends that Holiday Insurance is taken out by the guest(s).

Balance Payment

a) Once a booking is confirmed by the owner, the guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 9 weeks (63 days) before the booking is due to commence.

b) The owner reserves the right to re-let any holiday where any monies due are more than 7 days’ in arrears, whereupon any monies paid by the guest over and above the non-refundable deposit will be refunded. However, if the owner is unable to re-let the holiday the guest will not be re-paid the initial deposit.

Owner’s Responsibilities

a) The owner is solely responsible for providing the accommodation and for the safety of all guests and/or his/her invitees (jointly known as “the holidaymakers”). The owner accepts no responsibility for personal injury to, or death of, any holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which the owner has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the owner.

Holidaymakers’ Responsibilities and Forfeiture

a) The holidaymakers shall keep the property and all furniture, fixtures, fittings and effects in, on or at the property in the same state of repair as at the commencement of the holiday, and shall leave the property in the same state of cleanliness and general order in which it was found.

b) The holidaymaker must report and pay to the owner the cost of any damage or breakages made during their holiday occupancy. The properties have a strict NO SMOKING policy, the owner reserves the right to make a reasonable charge where guests have contravened the owner’s request for their property to be smoke-free.

c) The holidaymakers’ right to occupy the property may be forfeited without compensation if:

d) More people or pets than declared to the owner at the time of booking or before the commencement of the holiday and/or the number the property holds, attempt to take up occupation;

e) Overnight guests are entertained without the owner’s express permission;

f) Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or

g) Any of the holidaymakers’ smoke in or around the property.

Unavailability of Property

a) In the event of the property becoming unavailable (such as due to fire or flooding), the owner will fully refund all monies paid.

Cancellations

a) In the event of cancellation, guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:

  • Less than 28 days’ notice – No refund due
  • 28-42 days’ notice – 10% of the total accommodation cost
  • 43-49 days’ notice – 20% of the total accommodation cost
  • 50-63 days’ notice – 40% of the total accommodation cost
  • More than 63 days’ notice – the guest’s liability for the remainder of the balance will be waived or the balance refunded if this has been paid previously.

b) If a refund is due it will be paid within 10 working days of cancellation.

c) Our standard Deposit (of 30% of the total accommodation cost) is not refunded if cancellation is less than 63 days’ notice.

Pets

a) Guests wishing to take pets on holiday must abide by the following rules:

b) Breed and age of pets must be declared when booking the property. Up to two dogs are welcome at a standard extra cost (see below).

c) Young pets (e.g. puppies) are strictly NOT allowed. If a puppy or young pet is taken to the property, this will result in you being asked to leave without compensation.

d) The Owner Asks Dog Owners to Observe the Following (failure to do so may result in you being asked to leave without compensation):

e) Dogs must be under strict control at all times while in or at the property;

f) Any fouling must be cleared without delay;

g) The dog owner must bring the dog’s bed or basket for sleeping in; a water bowl has been provided but not a feeding bowl

h) Dogs MUST NOT be left alone in or at the property or elsewhere at any time;

i) Dogs MUST NOT lie on beds or furnishings, and hair must be swept up before departing;

j) Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges;

k) Each dog or pet will be charged at £20.00 for up to 7 nights, £40.00 for up to 14 nights and an additional £20.00 for every week or part week thereafter. Any damage (which must be reported to the owner immediately) or excessive cleaning that may incur an additional charge, will be at the owner’s discretion.

Owner’s Access to the Property

a) The owner or their representative shall be allowed access to the property at any reasonable time during any holiday occupancy.

VAT

a) All prices quoted include VAT at the current rate.

Complaints Procedure

a) In the event of there being cause for complaint concerning the property, the matter shall be taken up with the owner at once. It is important that this is done whilst you are still at the property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.

b) In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the holidaymakers have denied the owner the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.

Communication with you and data

a) All correspondence and data with the owner are held strictly confidential and not held indefinitely.

Legal

a) Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

The Booking Terms and Conditions will apply to all confirmed bookings.


Our Privacy Policy

FOR INFORMATION RELATING TO PERSONAL INFORMATION COLLECTED IN ACCORDANCE WITH THE NHS TEST AND TRACE GUIDELINES, PLEASE VISIT OUR COVID-19 INFORMATION PAGE.

Who we are

Our website address is: https://gulvalfarmcottages.co.uk.

What personal data we collect and why we collect it

Visitor Reviews

If you leave a comment in the provided guest review book at the property it may be uploaded to this site. These reviews only include your date of departure and first name(s). Any email addresses, home addresses or other personal details provided are not uploaded.

Contact/Booking Form

If you decide to book with us, our booking form can be downloaded from the contact us page. This document requires names, addresses, phone numbers and email addresses.

To submit the form you must email it to [email protected] whereby the email becomes subject to the privacy policy of your chosen email provider.

Once we receive your form, your details are only kept for reference and none of your details are shared with third parties.

Cookies

If you visit our login page, it may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Our login page does not require an individual account. A password is texted to the lead booker a week before your arrival that allows access to the Guest Hub which contains relevant information for your stay. This portal does not collect your data, it instead protects the data of our properties.

Plugin Caching

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor.

Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

Embedded content from other websites

Parts of this site may include embedded content (e.g. videos, images, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share your data with any third-parties.

How long we retain your data

Data that is provided on the booking form, through bank transfers, or in the guest review book is kept indefinitely. None of this data is stored on this site.

What rights you have over your data

If you have left a comment in our guest review book and do not wish for it to be displayed on the site you can request this in the book or using the information on our contact us page.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Our Cleaning Guidelines

Our properties are thoroughly inspected after every guest. We ensure that the properties have been completely cleaned before your arrival. We also restock the basics such as starter loo roll, kitchen cleaning cloths, etc.

Cleaning Process
  • We remove all excess items left by our guests.
  • The properties are hoovered throughout.
  • All surfaces are dusted or cleansed.
  • Kitchen items are checked over and washed if necessary.
  • Appliances such as the oven and microwave are checked and cleaned.
  • The bathrooms are thoroughly cleaned and sanitised.
  • A fresh set of towels for each guest are left in the bathrooms.
  • The beds are stripped and freshly made.
  • The sofa is thoroughly hoovered and any stains are steam cleaned.
  • Finally the floor is steam cleaned.

As previously stated, the information on this page is subject to change due to the coronavirus. Please visit our COVID-19 page for up-to-date changes.

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